Privacy Policy

At HKRM.Labs, our mission is to build intelligent software solutions, AI automations, local hosting, and hardware platforms for enterprise excellence. HKRM.Labs (registered at A-303, HBU, Pushkar Road, Ajmer – 305004, Rajasthan, India; together with our affiliates, “HKRM”, “we”, “our” or “us”) is committed to respecting your privacy and protecting any personal data we obtain from or about you when you use our website, applications, and services (collectively, “Services”).

This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those offerings.

1. Personal Data we collect

We collect personal data relating to you (“Personal Data”) as follows:

Personal Data You Provide

We collect Personal Data if you create an account to use our Services or communicate with us as follows:

• Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, date of birth, payment information, and transaction history.
• User Content: We collect Personal Data that you provide in the input to our Services, including your prompts and other content you upload.
• Communication Information: If you communicate with us, we collect Personal Data like your name, contact information, and message content.

2. How we use Personal Data

We use Personal Data for the following purposes:

• To provide, analyze, and maintain our Services.
• To improve and develop our Services and conduct research.
• To personalize your experience across our Services.
• To communicate with you and send technical support updates.

3. Disclosure of Personal Data

We do not sell personal data. We disclose personal data only to verified cloud infrastructure providers, service vendors, and government authorities when required by law.

4. Retention

We retain your Personal Data for only as long as needed to provide Services to you, or for legal compliance and security reasons.

5. Data controls

Our Services provide you with a number of controls over your Personal Data, including export history, model training controls, and account deletion choices.

6. Your rights

Depending on your location, you may have the right to access, correct, port, or request deletion of your Personal Data. Contact us directly at info@hkrmlabs.com or help@hkrmlabs.com.

7. Children

Our Services are not directed to children under 13. If you believe a child has provided Personal Data to HKRM, please contact info@hkrmlabs.com or help@hkrmlabs.com.

8. Security

We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data against unauthorized access or disclosure.

9. Additional U.S. state disclosures

HKRM complies with applicable regional privacy frameworks including state disclosures, GDPR, and DPDP rules.

10. Changes to the privacy policy

We may update this policy periodically. Updated versions will be published on this page with the effective date revised.

11. Data controller

HKRM.Labs (A-303, HBU, Pushkar Road, Ajmer – 305004, Rajasthan, India) is the controller responsible for processing your Personal Data under this policy.

12. How to contact us

If you have any questions or concerns not already addressed in this policy, please contact us at info@hkrmlabs.com or help@hkrmlabs.com.